Frequently Asked Questions

You will only be charged for what you have purchased. If you see duplicate charges, please give it a few days and it should go away and the issue should be rectified automatically. However, if it’s still there and you are positive you only placed one order, please contact us.

Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit

We would be unable to change or cancel an order once it has been placed.

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance.

We ship worldwide.

After your order has been processed, please allow 5-7 days for your order to arrive (varies by location). (However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)

Please log in to your account to check the status of your order. If you do not have an account, please refer to your delivery confirmation email to track your order. Or you can check your order status at: https://toluxe.ca/apps/parcelpanel